Privacy Policy
Dear user,
the personal data you provide are processed in compliance with the legislation on the protection of personal data, pursuant to the aforementioned EU Regulation 679/2016 (GDPR).
Who is the Owner?
Biogenesis Srl with registered office in via Orvieto 134 – 00040, Pomezia (RM) – Italy and VAT number 07573060725. For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending an email store@bio-genesis.it.
What data do we process and why?
The personal data that Biogenesis Srl processes are those that you provide us when you complete an order and purchase goods, and those that we collect while you browse or use the services offered on bio-genesis.it. Biogenesis Srl can therefore collect data about you such as personal data such as name and surname, shipping address and billing address, etc.
Your personal data is processed for the following purposes:
– conclude and execute the contract for the purchase of goods offered on the bio-genesis.it website;
– allow you to register on the Site and use the services reserved for registered users;
– manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested from us.
We also carry out statistical surveys and analyzes with data in aggregate form to understand how users interact and use the Site, to improve our offer and our services.
Only with your express consent, on the other hand, do we process your personal data to carry out commercial and promotional communication activities.
Who will process your data?
Your personal data is processed by Biogenesis Srl staff as Data Controller. Furthermore, for organizational and functional needs relating to the provision of services on bio-genesis.it, your data could be processed by our suppliers. The latter have been evaluated and chosen by Biogenesis Srl for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.
How long do we keep your data?
We keep your personal data for a limited period of time which depends on the purpose for which they were collected, at the end of which your personal data will be deleted or in any case rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on bio-genesis.it are processed until all the administrative and accounting formalities have been completed and are therefore archived in accordance with the law local tax (ten years), those used to send you our newsletters until you ask us to stop sending
What are your rights?
At any time, depending on the specific treatment, you can: revoke your consent to the treatment, know which personal data we hold about you, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the cancellation, the limitation of the treatment or oppose their treatment. If you wish, you can request to receive the personal data held by Biogenesis Srl concerning you in a format readable by electronic devices and, where technically possible, we will be able to transfer your data directly to a third party indicated by you. To contact us, send an email to store@bio-genesis.it.
If you believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).
This information may undergo changes and additions over time, therefore we invite you to periodically check the contents. Where possible, we will try to inform you promptly about the changes we make.
Privacy Policy for the site
1. General information
The data controller is Biogenesis Srl. with registered office in via Orvieto 134 – 00040, Pomezia (RM) – Italy and VAT number 07573060725.
You can always contact Biogenesis Srl by writing to store@bio-genesis.it.
2. What personal data do we collect?
The categories of personal data that Biogenesis Srl collects and processes when you browse or make purchases on bio-genesis.it are as follows:
a) we collect the personal data necessary to conclude and execute your purchase on bio-genesis.it such as name and surname, e-mail address, shipping address, billing address, telephone number;
b) we collect your e-mail address when you subscribe to our newsletter service;
c) we process the personal data you provide to us when you contact our Customer Service to provide you with the requested assistance;
d) subject to your consent, we collect and use your personal data for marketing purposes;
e) for the registration of your account, we collect your name and surname, your e-mail address and password. If you are a registered user, we collect information about your access to the reserved area of the Site. With your express consent, by analyzing your personal data we can process information regarding your interests and your preferences with respect to our products and services, order to present you proposals and offers in line with your tastes.
f) we collect information about your browsing on bio-genesis.it, such as the pages you visit and how you interact with the single page, this information is saved anonymously on Google Analytics, Facebook.
3. How do we use the personal data collected?
Biogenesis Srl collects and processes your personal data for the following purposes:
a) Conclude and execute the contract for the purchase of the products offered on bio-genesis.it. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any management of the return.
b) Registration on the Site and use of the services offered to registered users. Registration on the Site is possible by entering some personal information, necessary to guarantee your identification and the performance of the services offered to registered users.
c) Provision of the services offered on bio-genesis.it. To this end, Biogenesis Srl needs to collect, in relation to each service and its characteristics, the personal data necessary to perform the service you requested (e.g. shipping service).
d) Management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) Sending of Curriculum Vitae. If you send us your CV to be considered for an open position, we will use the information contained in your CV for that purpose only. Your CV will be kept for a maximum period of twelve months, after which it will be deleted: if you wish, you can of course send us a new updated version.
f) Analysis and statistical surveys. We use some information about your use of the Site to perform statistical analysis and surveys in order to improve our product offerings and our services.
g) Sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we may send communications containing our commercial proposals on similar products and services to the e-mail address you have provided.
h) Subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always subject to your consent, we will be able to use your contacts in the context of carrying out market research and surveys to measure satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods you have chosen (via e-mail, SMS, telephone, paper mail).
If you wish to authorize the activities referred to in point h) and subsequently do not wish to receive further communications from Biogenesis Srl or wish to limit the methods in which to be contacted, you can interrupt these communications at any time by simply clicking on the appropriate “unsubscribe” link present at the bottom of each communication, or by sending an email to store@bio-genesis.it..
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some mailings may have already been planned, our systems may take some time to process your request.
In relation to all the activities indicated above, we will process your personal data also through IT and electronic tools; the tools we use guarantee compliance with current legislation on the matter.
4. Your account on bio-genesis.it
When you create your account on bio-genesis.it, we offer you the opportunity to use the following services:
Account Information: Manage your registration information.
Address book: save or modify your addresses to always have them at hand and complete your purchases faster.
Newsletter subscription: modify the subscription to our newsletter
My orders: track the shipment of your orders, exchange or return items that aren’t right for you and view your order history.
Loyalty program: indicates the discount thresholds you can access based on your purchases
Subject to your express consent, Biogenesis Srl will be able to customize the contents of commercial communications and offers based on your interests. Personalization is made possible by analyzing your personal data in our possession, described in the previous paragraph “What personal data do we collect?”. In particular, the information on purchases you have made in the past and those relating to the sections of the site you visit most often or the services you use most frequently help us to understand which products and services you are most interested in.
SOCIAL PLUG-IN
This site may contain links or references for access to other sites, such as the social networks Facebook, Instagram, Youtube. By clicking on the appropriate links, you can, for example, share our content. We inform you that Biogenesis Srl does not control the cookies or other monitoring technologies of these websites to which this Policy does not apply.
Facebook Social Plug-ins come into action on the bio-genesis.it page to make the online shop more personal. When you visit a page of the bio-genesis.it site containing a Social Plug-in, your browser will create a connection with Facebook. Following this connection, information may be downloaded or sent from/to Facebook. Your visit to the pages of bio-genesis.it can thus possibly be traced, even if you do not actively use the aforementioned function.
If you have a Facebook account, you can use this type of plug-in and thus share information with your friends. In any case Biogenesis Srl has no influence on the content of the plug-ins and on the transmission of information.
On its website, Facebook provides detailed information on the extent, type, purpose and use of your data. Here you will find further information about your rights and changing the settings for the protection of your privacy. Facebook Data Use Policy https://www.facebook.com/privacy/ explanation
5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and execution of a contract of which you are a part.
When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
– conclusion and execution of a contract for the purchase of the products offered on bio-genesis.it; – registration on the Site and use of services reserved for registered users;
– provision of services offered on bio-genesis.it
– management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of Biogenesis Srl and that Biogenesis Srl will not be able to manage your requests.
b) To comply with a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on bio-genesis.it, the processing of the User’s data will take place to fulfill the legal obligations to which Biogenesis Srl is required in accordance with the tax provisions and other regulations to which it is subject Biogenesis Srl. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you conclude it, your data will be necessary and will be processed to implement the aforementioned legal obligations to which Biogenesis Srl is required.
The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at Biogenesis Srl, is legitimate as it is expressly authorized by a law, which specifies that in this case the consent of the person to whom they refer is not required personal data. You are free to provide us with your CV or not, but failing that we will not be able to evaluate your application for a job position at Biogenesis Srl.
c) For our legitimate interest.
Some of your personal data in case of purchase of products on bio-genesis.it by credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activities. For internal administrative purposes, the data may be processed by companies appointed as data controllers for this purpose.
d) Based on your consent.
We will carry out the following treatments only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing and consumption habits in the context of using your profile on bio-genesis.it in order to customize the best offers for you.
Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it it will not be possible for Biogenesis Srl to carry out marketing activities, opinion polls and market research, and to analyze your habits.
6. Who will process your data?
Your personal data will be processed by Biogenesis Srl internal personnel specifically trained and authorized for processing.
Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention and protection from threats to public safety, to allow Biogenesis Srl to ascertain , exercise or defend one’s right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
7. How long do we keep the data?
We keep your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data.
Once this period has expired, your data will be definitively deleted or in any case made anonymous in an irreversible way.
Your personal data is stored in compliance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on bio-genesis.it: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;
b) registered User data: the data will be kept until you request cancellation of your bio-genesis.it account;
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative-accounting formalities following the expiry of the right of withdrawal and the terms applied for contesting the payment;
d) data collected in the context of the use of services offered on bio-genesis.it: these data are kept until the termination of the service or the cancellation of the subscription to the service by the User;
e) Curricula Vitae: for twelve months from receipt;
f) data used for commercial communication activities with users who purchase products on bio-genesis.it (soft spam): these data are kept until the service is terminated or the user exercises the opposition by unsubscribing ;
g) data provided for commercial communications activities, opinion polls and market research, satisfaction surveys: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any gender of the user with Biogenesis Srl.
h) data used to carry out market research and surveys to measure satisfaction: until the User requests termination of the activity.
In any case, for technical reasons, the termination of the treatment and the consequent definitive cancellation or irreversible anonymization of the relative personal data will be definitive within thirty days from the terms indicated above.
8. Your rights
You can exercise your rights at any time with reference to the specific processing of your personal data by Biogenesis Srl. You will find their general description below and how to exercise them.
a) Access your data and modify them: you have the right to access your personal data and to request that they be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of the data we hold about you.
b) Withdraw your consent: you can withdraw at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that the sending of commercial and promotional communications, the carrying out of market research and surveys to measure satisfaction with the personalization of the website and commercial offers based on your interests are considered marketing activities. . Upon receipt of your request, we will promptly cease the processing of your personal data that is based on this consent, while different treatments or treatments based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Object to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Biogenesis Srl will have to evaluate the reasons for your request.
d) Deleting your data: in the cases provided for by current legislation, you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case Biogenesis Srl will continue to keep your personal data but will not process them, unless subject to your different request and the exceptions provided by law. You can obtain the limitation of the treatment when you dispute the accuracy of your personal data, when the treatment is unlawful but you oppose the cancellation of your data, when your data we no longer need but you need it to exercise your right in court and when you object to the processing, while we are evaluating the reasons for your request.
f) Request your data or transfer it to a person other than Biogenesis Srl (“right to data portability”). You can ask to receive your data that we process based on your consent or based on a contract with you in a standard format. If you wish, where technically possible, we may upon your request transfer your data directly to a third party indicated by you.
In order to exercise some of your rights described above, you can access your account on bio-genesis.it or alternatively you can contact us at store@bio-genesis .it.
To ensure that our users’ data is not subjected to violations or illegitimate use by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.
9. Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the integrity and availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Biogenesis Srl undertakes to regularly test, verify and evaluate the effectiveness of the technical and organizational measures in order to guarantee continuous improvement in the safety of the treatments.
10. Complaints
If you believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data.
11. Changes to this information
The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary with reference to new regulatory interventions regarding the protection of personal data.
We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you of the changes made and their consequences,
The updated version of the privacy information, in any case, will be published on this page, with an indication of the date of its last update.
12. Legislative references and useful links
The processing of your personal data is carried out by Biogenesis Srl in full compliance with the regulations on the subject provided for by Regulation (EU) 2016/679 general regulation on data protection.